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Product or Service Quality

Paid $154.78 at Penney's for Liz Claiborne spinner luggage. Used it on one airline flight from North Carolina to Rhode Island. It still looks like new, but the trolley handle either jams when it finally can be opened, or won't open. It was easier to roll it through the airport than tinker with the trolley handle.

Penney's luggage manager's response: "We stopped carrying that brand." (And no refund.) In addition, since we had purchased it ten months earlier, the manager at Penney's noted that the stores computer records only go back 6 months. If that is the case, Penney's might want to return to keeping old fashioned paper records.,

Liz Claiborne luggage is overpriced and poorly constructed.

This reviewer shared experience about bad quality and wants this business to read this review and look into the issue (if any) as the author lost $150. The author is overall dissatisfied with Liz Claiborne. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

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